Sharing information with the customer

hi all

after a long long time, am back with doing what i like doing....sharing my experiences in servicing customers!!!

WHAT IS THE RIGHT AMOUNT OF INFORMATION THAT WE SHOULD SHARE WITH CUSTOMERS!!

well there are no set parameters on how much information should we be sharing with the customers; but there are certain flag points which one should keep in mind while dealing with customers and sharing information.

#try and ask questions from the customer in order to gauge how much information will he be able to absorb!

#have to the point conversation with the customer so that he does not wander away and loose interest in the information that is being shared with him!

# do not share too much information. this will make the customer loose interest in the conversation. refrain from sharing too much technical information especially with customers who are not too much technical friendly!